Storage Old Malden Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and any associated removal, collection, delivery and handling services offered by Storage Old Malden. By making a booking, using our facilities or arranging any service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, partnership, company or organisation that uses or agrees to use the services of Storage Old Malden.
We, Us, Our means Storage Old Malden as the provider of storage and any related services.
Services means storage, handling, loading, unloading, packing, unpacking, transportation, removal, delivery, collection and any other related services that we may provide.
Goods means the items that you deliver to, store with, or request us to move, handle or transport.
Facility means any storage premises, warehouse, unit or area where we provide storage or handling of Goods.
2. Scope of Services
We provide storage facilities and, where agreed, removal and related services such as collection, delivery, packing and loading. The specific scope of the Services we will provide to you will be set out in our written quotation or order confirmation issued at the time of booking.
Any Services not expressly included in the quotation or order confirmation are excluded. We reserve the right to refuse to carry out any services that we reasonably consider unsafe, unlawful or impracticable.
3. Booking Process
3.1 You may request a quotation for storage and any associated services by contacting us and providing accurate information about the Goods, the volume or space required, access details and any special requirements such as packing or removal assistance.
3.2 Our quotation will be based on the information you provide. It is your responsibility to ensure that all details are accurate and complete. If the information supplied is incorrect or incomplete, we may adjust our quotation or charges accordingly.
3.3 A booking is only confirmed when you have accepted our quotation, agreed to these Terms and Conditions, and we have issued a confirmation of your booking. We may require you to sign a service agreement or storage licence which will form part of these Terms and Conditions.
3.4 We reserve the right to decline any booking request at our discretion.
4. Storage Units and Access
4.1 Subject to availability, we will allocate storage space or a storage unit suitable for your stated needs. We do not guarantee the allocation of a specific unit unless expressly agreed in writing.
4.2 You may access your Goods during our advertised opening hours or as otherwise arranged. We may require proof of identity and may operate an access control system. We are entitled to refuse access to any person who cannot verify their identity or authority.
4.3 You must ensure that your unit or allocated space is locked and secure when you leave the Facility. We are not responsible for loss or damage caused by your failure to properly secure the unit.
4.4 We may temporarily restrict access to the Facility or to certain areas for safety, maintenance, operational or security reasons. Where reasonably practicable, we will give prior notice of any planned restrictions.
5. Payments and Charges
5.1 Storage charges are normally payable in advance, on a weekly or monthly basis as agreed in your quotation or service agreement. Removal and ancillary services may be charged separately on a fixed fee or time and materials basis.
5.2 All charges are exclusive of any applicable taxes or governmental charges unless stated otherwise. You are responsible for paying all applicable taxes arising from the Services.
5.3 Payment must be made by an accepted payment method on or before the due date stated on our invoice or booking confirmation. If payment is not received on time, we may charge interest on overdue amounts at a reasonable rate until payment is made in full.
5.4 If you fail to pay storage charges or any other sums due, we may exercise a lien over the Goods and refuse you access to them until all outstanding amounts, including any enforcement costs, are settled.
5.5 If any amount remains unpaid for a prolonged period, we may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover our charges and reasonable costs. Any net proceeds remaining after deduction of our charges will be held for you.
6. Cancellations, Postponements and Amendments
6.1 You may cancel or amend a booking for removal or collection services by giving us reasonable advance notice. Any specific notice period and applicable cancellation charges will be set out in our quotation or service agreement.
6.2 If you cancel or postpone a service without the required notice, we may charge a cancellation or postponement fee to cover our reasonable costs, including labour allocation and vehicle scheduling.
6.3 Storage agreements are usually for a minimum period as stated in your agreement. If you vacate earlier than the minimum term, you may still be liable for the minimum charges, unless we agree otherwise in writing.
6.4 We may cancel or suspend the Services if you breach these Terms and Conditions, fail to pay any sums due, or if we reasonably suspect fraudulent or unlawful activity in connection with your use of our Services.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
a. All information you provide to us is accurate and complete.
b. Goods are properly packed, labelled and prepared for storage or transportation, unless you have arranged for us to provide packing services.
c. Goods are suitable for storage and do not include any prohibited or restricted items as set out in these Terms and Conditions.
d. You comply with all applicable laws and regulations in relation to the Goods and their storage.
7.2 You must keep your contact details up to date and promptly notify us of any changes to your address or contact information, as we may need to contact you about your Goods or the Services.
8. Prohibited and Restricted Goods
8.1 You must not store or request us to handle or transport any of the following:
a. Explosives, firearms, weapons or ammunition.
b. Hazardous, flammable or toxic substances including gas canisters, fuels, chemicals or asbestos.
c. Perishable goods or items that require a controlled environment, unless we have agreed special arrangements.
d. Illegal items or items acquired unlawfully.
e. Waste materials, contaminated goods or items which could cause a nuisance or harm to persons, property or the environment.
f. Cash, bullion, precious stones, or highly valuable items unless we have given prior written consent and agreed appropriate insurance arrangements.
8.2 We may inspect Goods where we have reasonable grounds to suspect they contain prohibited items or where required by law or by lawful authority. Where prohibited Goods are found, we may remove, isolate or dispose of them at your cost and may report the matter to the relevant authorities.
9. Waste Regulations and Disposal
9.1 You must comply with all applicable waste and environmental regulations when bringing Goods to our Facility or requesting removal services. Waste must not be deposited in or around the Facility except in designated receptacles and in accordance with any instructions we provide.
9.2 We are not a general waste disposal provider. Unless expressly agreed as a separate service, we will not remove or dispose of waste on your behalf. Where we agree to remove waste or unwanted items, additional charges will apply and disposal will be carried out in compliance with applicable regulations.
9.3 If you leave items behind after vacating your storage unit or cancel a removal service without collecting your Goods, we may treat uncollected items as abandoned. In such cases, we may dispose of them as waste or sell them where lawful, and you will be liable for all associated costs, including waste transfer, recycling, disposal charges and administrative fees.
9.4 You must not bring hazardous waste to the Facility or request its removal without our prior written consent and appropriate documentation. If hazardous waste is discovered, we may arrange specialist disposal and charge you all related costs.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations and exclusions set out in this clause.
10.2 Unless otherwise agreed in writing, we do not provide insurance for your Goods. You are strongly advised to arrange your own insurance to cover loss or damage to the Goods during storage or while being handled or transported by us.
10.3 We will not be liable for any loss or damage to Goods arising from:
a. Normal wear and tear, gradual deterioration, or inherent vice.
b. Insufficient or improper packing, unless we carried out the packing.
c. Acts or omissions of the Customer or any third party not engaged by us.
d. War, terrorism, civil commotion, natural disasters, extreme weather or other events beyond our reasonable control.
10.4 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services, or to any specific limit agreed in writing with you before the Services commence.
10.5 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of goodwill, arising out of or in connection with the Services.
10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot lawfully be excluded or limited.
11. Customer Indemnity
11.1 You agree to indemnify and keep us indemnified against all claims, demands, losses, damages, costs and expenses arising from:
a. Your breach of these Terms and Conditions.
b. The storage or handling of any prohibited or unsafe Goods.
c. Any claim by a third party in connection with the Goods, where such claim is not caused by our negligence or breach of duty.
12. Termination and Vacating Storage
12.1 Either party may terminate a storage agreement by giving the period of notice stated in the agreement or, if none is stated, by giving reasonable written notice.
12.2 On termination, you must remove all Goods from the Facility and leave your storage unit or allocated space clean and free of waste. If you fail to do so, we may remove and store, sell or dispose of any remaining Goods and charge you our reasonable costs.
12.3 We may terminate your storage agreement immediately if you commit a serious breach of these Terms and Conditions, engage in unlawful or dangerous conduct at the Facility, or fail to pay amounts due after receiving a demand for payment.
13. Personal Data and Security
13.1 We may collect and process personal data about you for the purposes of managing your account, providing the Services, meeting legal obligations and maintaining security at the Facility.
13.2 We may operate CCTV and other security measures at the Facility. Images and data may be retained for a reasonable period and, where necessary, shared with law enforcement or regulatory bodies.
14. Variations to Terms
14.1 We may amend these Terms and Conditions from time to time. Where changes are material and affect ongoing services, we will provide notice of the updated terms. Continued use of the Services after such notice will constitute acceptance of the updated terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
16.3 You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary in the ordinary course of our business.
16.4 These Terms and Conditions, together with any quotation, order confirmation or service agreement issued by us, constitute the entire agreement between you and us in relation to the Services, and supersede any prior agreements or understandings, whether written or oral.
