Oldmalden Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Oldmalden Storage. By making a booking, signing a storage agreement, or placing goods into a storage unit or other stored area, the customer agrees to be bound by these terms. They are intended to create a clear, fair and legally workable framework for the use of our storage facilities, including self-storage, short-term storage, long-term storage and related service arrangements. Please read them carefully before booking.

In these terms, references to “we,” “us” and “our” mean Oldmalden Storage, and references to “you”, “your” or “customer” mean the person or business using the storage service. The terms apply whether you are storing domestic items, business stock, archives, equipment or other goods, unless a separate written agreement states otherwise. Any special conditions agreed in writing will take priority over these standard terms only to the extent of any inconsistency.

We may update these terms from time to time to reflect operational changes, legal requirements or improvements to our service. The version in force when you make a booking, or the version expressly incorporated into your agreement, will apply to that booking unless we are required by law to apply changes sooner. Continued use of the storage service after a change takes effect will be treated as acceptance of the updated terms.

1. Booking process

All bookings are subject to availability and acceptance by us. A booking request may be made through our normal reservation process, by completing a written storage agreement, or by any other method we approve. A booking is not confirmed until we have accepted it and, where required, received payment of the applicable deposit, advance rent or administration charge. We reserve the right to decline a booking where there is insufficient capacity, incomplete information, concerns about compliance, or any other reasonable commercial or legal reason.

Before a unit or storage space is made available, you may be asked to provide identification, contact details and, where relevant, business information. You must ensure all information supplied to us is accurate, current and complete. If any material information changes, including your address, telephone number, email address or business status, you must notify us promptly. We are entitled to rely on the details provided and are not responsible for loss caused by inaccurate or outdated information.

When you book Oldmalden self storage or any related service, you are responsible for checking that the selected unit size, access arrangements and storage period are suitable for your needs. We do not guarantee that a particular unit will remain available unless expressly reserved in writing. We may reasonably reassign a unit of similar size or character where necessary for operational reasons, provided the substitute remains suitable for the intended use.

The storage agreement will start on the agreed commencement date and continue for the agreed period or on a rolling basis if no fixed term is stated. If you do not take occupation of the space on the agreed date, charges may still apply. Any early occupancy, late move-in or amendment to the start date must be approved by us in writing. The person who makes the booking is responsible for all obligations under the agreement, even where another person places items into storage or manages the unit on their behalf.

2. Payments, charges and late payment

All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, deposit, administration fees, insurance-related fees, lock charges, cleaning fees, disposal charges, late payment charges and any other sums stated in your agreement or price list. We may change our prices from time to time, but any increase will normally be applied in accordance with the notice period stated in the agreement or required by law. Prices may also change if you alter the size, duration or nature of your storage arrangement.

You are responsible for ensuring that all payments are made on time and in full. If a payment is declined, reversed, disputed without proper grounds, or not received by the due date, we may charge a reasonable late fee and suspend access to the stored goods until the account is settled. Interest may be charged on overdue sums at the maximum rate permitted by law. Any payment received may be applied first to recovery costs, then to interest, then to overdue charges, and finally to current rent or other fees.

Where a deposit is taken, it may be used to cover arrears, damage, cleaning, missing items, unpaid fees or other breaches of contract. If the deposit is not required for such purposes, it will be returned after the agreement ends, subject to inspection of the unit and settlement of all outstanding sums. A deposit does not limit your liability for any loss, damage or costs exceeding the deposit amount. We may require a different level of deposit where the stored goods, access terms or payment history justify this.

3. Use of the storage space

You must only use the storage unit or facility for lawful storage purposes. The goods stored must belong to you or you must have authority from the owner to store them. You must not store any item that is prohibited by law, dangerous, explosive, flammable, toxic, illegal, perishable, live, odorous, damp, pest-infested or otherwise unsuitable. We may inspect or refuse access if we reasonably suspect a breach of these terms, a safety issue or unlawful activity.

Goods must be packed, secured and labelled appropriately for storage. You are responsible for ensuring that items are clean, safe and suitable for the conditions of storage. We are not responsible for packaging failure, ordinary deterioration, dampness arising from the nature of the goods, or loss caused by inadequate packing. You must not carry out repairs, maintenance, washing, painting, dismantling or other work inside the unit without our prior written consent.

The use of the storage area must not cause nuisance, obstruction, contamination, excessive noise or damage to the facility or to other customers’ goods. You must comply with all reasonable site rules, security procedures and safety notices. Oldmalden self storage and related services are intended for lawful and proper storage only; the unit must not be used as a place of residence, a business office open to the public, or a premises for unlawful distribution, concealment or disposal of goods.

4. Cancellations, termination and move-out

You may cancel a booking before the storage period starts, subject to any non-refundable charges disclosed at the time of booking. If you cancel after the agreement has started, notice may be required in accordance with the agreement. Unless the law requires otherwise or we state differently in writing, fees already paid for an commenced storage period are not refundable. Any refund that is due will be made after deducting any amounts owed to us.

We may terminate the agreement immediately or on notice where you breach these terms, fail to pay sums due, provide false information, store prohibited items, allow the unit to become unsafe, or otherwise act in a way that justifies termination. In serious cases, we may restrict access, secure the unit, remove prohibited items, contact authorities or take any other reasonable step permitted by law. If the agreement ends, you must remove all goods, return any keys or access devices, and leave the unit clean and empty by the agreed end date.

If you fail to vacate the unit on time, we may continue charging storage fees at the applicable rate until the unit is surrendered. We may also recover any reasonable costs resulting from your failure to leave, including cleaning, rubbish removal, lock replacement and security costs. Goods left behind after termination may be treated in accordance with the unpaid goods and lien provisions set out in this agreement and any applicable law.

5. Liability and insurance

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, we are not liable for loss or damage to stored goods unless caused directly by our proven negligence or wilful default. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, loss of goodwill or emotional distress.

You are strongly advised to ensure that the goods stored are adequately insured for their full replacement value. Unless we expressly agree in writing, we do not insure your goods and do not accept responsibility for arranging insurance on your behalf. If any insurance cover is offered as an optional service, it will be subject to the terms of the relevant policy and insurer requirements. It remains your responsibility to check that the policy suits the value and nature of the items stored.

You must notify us promptly of any event that may give rise to a claim, including theft, fire, flood, accidental damage or loss of access. Any claim must be supported by reasonable evidence, including proof of ownership, value, condition and the circumstances of the incident. We may inspect the unit, request documents, and require you to cooperate fully with any investigation. Failure to do so may affect your ability to recover any sum.

To the extent permitted by law, our total liability for any claim arising out of or in connection with the storage service will be limited to the lower of the amount of our reasonable insurance cover or the total charges paid by you in the relevant period, unless a higher amount is required by statute or expressly agreed in writing. We accept no responsibility for items left in communal areas, vehicles, loading zones or other non-storage spaces, except where loss is caused by our proven negligence.

6. Waste, rubbish and environmental regulations

You must not use the storage facility for the disposal of waste. Any rubbish, packaging, unwanted items, broken furniture, contaminated material or other discard must be removed from the site in a lawful manner. We may charge for the removal of waste left behind in or around the unit, including any associated handling, transport and disposal costs. If waste is hazardous, regulated or requires specialist disposal, you are solely responsible for complying with all relevant environmental and waste laws.

You must comply with all applicable UK waste regulations, including those relating to controlled waste, hazardous substances, electrical items, batteries, oils, chemicals and other regulated materials. You must not abandon waste at the facility or mix prohibited substances with ordinary refuse. Where we reasonably believe that waste has been left unlawfully, we may dispose of it, separate it, report it to the relevant authority or recover our costs from you. Any such action does not remove your legal responsibility for the original breach.

Any contamination, spillage, infestation or environmental hazard caused by your goods or by items under your control must be dealt with immediately at your expense. You must indemnify us against losses, claims, fines, cleanup costs and third-party expenses arising from your failure to comply with waste or environmental obligations. This applies whether the issue is caused by improper packaging, leakage, illegal dumping or storage of prohibited materials.

7. Access, security and care of the facility

Access arrangements will depend on the type of storage service booked and the operational hours of the facility. We may change access rules for security, maintenance, emergency or legal reasons. You must keep any keys, codes, passes or access devices secure and must not share them with unauthorised persons. You are responsible for all use of your access details, unless we have been notified in advance that they have been lost, stolen or compromised.

We may operate CCTV, alarms, locks, barriers and other security measures. These measures are intended to improve site safety but do not create a guarantee that theft, damage or unauthorised access will never occur. You must take reasonable steps to secure your own goods, including using a suitable lock and checking that the unit is properly closed after each visit. Any suspicious activity, damage or fault should be reported as soon as reasonably possible.

You must not interfere with the facility, electrical systems, fire equipment, security equipment or access control systems. If you cause damage to the site or to another customer’s goods, you will be responsible for all resulting loss and repair costs. We may charge for replacement keys, locks or access devices if these are lost, damaged or not returned when required.

8. General legal terms

We may assign or transfer our rights and obligations under these terms where lawful and where this does not materially reduce your rights. You may not assign your rights or obligations without our prior written consent. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. A failure or delay by us in exercising any right will not amount to a waiver of that right.

These terms, together with your booking confirmation and any written amendments, form the entire agreement between the parties regarding the storage service. You confirm that you have not relied on any statement or promise not set out in those documents. Any variation must be agreed in writing by an authorised representative of Oldmalden Storage. Verbal assurances, unless later confirmed in writing, will not override these terms.

The laws applicable to this service shall be those of England and Wales, and any dispute arising from or in connection with these Terms and Conditions shall be governed accordingly. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law gives the customer the right to bring proceedings elsewhere. By using the service, you acknowledge that you have read, understood and agreed to these terms in full.